Zong stealing balance

[xzap042]

Why don't you just simply lodge a complaint with PTA and see the magic happen

[anon36782927]

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[mehran]

Planning to do just that. Zong is practicing the same operating philosophy as it's parent company China Mobile. I was in China long ago and there China Mobile helpline could only be called if I had credit in my mobile. Their mobile system was crap when it came to convenience way back in 2010. Ours was amazing then.

[anon36782927]

This post was flagged by the community and is temporarily hidden.

[SER_GTR]

install their app and make sure un unsubscribe every thing...logon to their web portal as well to be sure

subscribe to their balance save service via app....degrade your data connection to 2g if you dont use data...

i am using zong as backup to wired internet outage and i keep a check via their app and dont keep much balance...only as needed...mobile balance is now just few touchs away to be topped via banking app...so you need to be smart to use them

same thing happened if you become too lazy on telenor as well as jazz.....with zong you had balance save service....

[SER_GTR]

if the balance drop after all the precautions then its time to bust them by complaining PTA simply abt this as well as on PM portalafter dealing off course with their customer care services ..

i hear similar hidden packages subscribed silently by their representatives in telenor as well as jazz..

[anon35615524]

China Unicom, China Telecom and China Mobile, aaj b waisay hi hain.

Our cellular networks are far better than theirs, and I am saying it based on my personal experiences. Once in Beijing, 2014, and other in Shanghai, 2018.

[s15]

Subscribe to Zong Data Management service, to stop balance deductions.

Dial *4004# and subscribe it.

After that, no balance deductions guaranteed.

Other network users facing same problem of balance deductions, keep phone on 2G/3G mode and not on 2G/3G/4G mode.

[s15]

I was victim of same fraud too, on multiple networks. Even PTA complaints did not help, but now soon using some high end sources, and this complaint will be escalated to senior most officials of PTA.

It's basically a 4G related thing and ONLY happens to those who have not subscribed to any mobile data buckets.

It's a 4G technical restriction, that the 4G internet connection of a consumer is always active from companies back end, even with mobile data off and there is very slight (5-10kb) mobile data usage happening at back end, several times a day causing balance deductions.

These companies are all very well aware of this thing and even know the solution of this problem, but to fraudulently make money, they don't resolve it and pretend that issue does not exist.

[Xulfiqar]

Now that you have said something bad about china, you will be blacklisted as kaafir and also maybe contacted by isi

[anon35615524]

[mehran]

Absolutely agree. Our networks and packages were really convenient when I compared them to those in China. Chinese mobile company rules and services were really inconvenient.

[anon35615524]

YES Sir. Totally agreed.

Yahan to maujein lagi hui hain...

The speeds of 3G, 4G are quite robust and fast here.

As per my experience, China Telecom is the most Thakkarr network. China Unicom and China Mobile are comparatively better, but not as good as we have Zong and Mobilink here (although China Mobile is the parent company of Zong, but still, Zong is better).

[anon35615524]

The packages are quite expensive there. And if you have to make International Calls while having some package, its almost next to impossible. If possible, then quite expensive, and not only on cellular networks, but on landlines too.

[mehran]

I had a Shanghai mobile number and I had to face roaming charges whenever I left Shanghai. In addition, if I had to add credit to my number while outside Shanghai I had to visit China Mobile office to top up or ask a colleague in Shanghai to send me a scratch card code. Ridiculous!

In those days I really missed Pakistan and the faculties we had here.

[anon35615524]

I really missed Pakistan and the faculties we had here.

YES. Facilities here are unmatched compared to many other countries, but, most for the times, for youth, the facilities which we have here bring more harm than good (a long, unending debate).

if I had to add credit to my number while outside Shanghai I had to visit China Mobile office to top up or ask a colleague in Shanghai to send me a scratch card code

Same was the situation in Shanghai in even 2018 end too.

Some things are very difficult there, and these all may be; for keeping a very strong and firm grip on masses, one way or the other (via vigilance, keeping a look on masses via cameras, WeChat, Different Transaction Channels, etc., making calls / SMS difficult by keeping high rates, and making 3G/4G/Wi-Fi cheap and open / public, so that people mostly use them for communications, and they are easy to trace)

I think, I should stop now.

[mehran]

True. If a person is a normal Han Chinese then China is an acceptable place to live. Mobile systems, social welfare, economic well being and of course mobile network and facilities are fine and in favour of that person. But if a foreigner or a minority then if there is problem then the whole Chinese system will be against that person. No relaxation.

Any who, I contacted Zong and found out my data sim for my 4G device had some game subscribed to it. Imagine! Had the game cancelled but it had already deducted Rs 40. I wonder how many sims are victims to this scam by Zong. Pathetic!

[aziz.rehan]

Zong and ptcl are biggest thieves

[Nabs]

So I moved to Jazz about 3 months ago after getting fed up of Zong and same thing is happening with me there as well. I needed to make a phone call only to find out that my balance is zero. They activated some JazzTube package on my phone which costs 10 rs per day, it consumed about 150 rs balance that I had.

The worst thing is there is no option to unsubscribe it from their app, it isn't even listed there, you have to check your history of charges. I had to waste my time on their helpline waiting just to get this package deactivated and it also costs more money.

This is second time Jazz activated a package without my permission. Previously they activated some Mofun-Gaming-Club service on my number 2 months ago.

What is wrong with these companies? Is there any ethical telco in Pakistan?

ps. My phone is never used by anyone else and is pin-code/biometric locked.