CarSure Inspection Awful Experience

[UJ]

when

Really Shame on Car Sure...if happened as said by member....can be happened to any one....faults told are so visible and appearent that it even couldn't be mistaken even from average mechanic and inspection

[anc]

If you are in lahore its better to get a car checkup form VICS. its located near green town and they only charge rs850 for a sedan. They are doing inspection for all the commercial cars including daewoo bilal etc.

[nasirjavaid]

Very disappointing.... any good mechanic can inspect a car for couple of hundreds. I think there should be some kind of guarantee provided that if anything they cleared comes up abused, they should pay the price to fix it.

[HellsGuardian]

I have bought Honda City Aspire 1.5 2014 on 3rd Feb 2017 after the same car inspected from CarSure, according to the report, there was no major accident and and the car was mechanically sound, they only advised me to get the break shoe changed. After 45 minutes detailed check up and detailed report i decided to purchase the car. I took the car to mechanic after purchasing it to get the oil and filter changed, he also said that the car was alright and asked me to visit next day. On 4th Feb he took the car for a test drive where he mentioned that there is a sound and vibration he can hear and feel, when he checked the car from below, he saw leakage from the transmission and wracked bracket and transmission housing, he dismantled the transmission and gave me another shocking news that steering rack welded from 3 points. Guardery and silencer was also displaced.
I have purchased used parts which includes transmission which i am not sure if it will work properly, used steering rack, guardery and multiple wracked sensors which has cost me PKR 100,000/- already. Its been 10 days now and my car is still with mechanic as he has changed 3 used transmissions to get me the right one. I am more shocked and disappointed at the behavior of CarSure service who i have called multiple times to report the problem, only time i receive a call from them is when i call to remind that they need to visit my mechanic and witnessed the trouble, torture and the loss they have caused. If you call them for a car check up, they will happily call you and visit for PKR 2000/- but don't expect them to be there when they have caused you such a trouble. I am highly disappointed with the service...

Why have you made another thread with same content?

And they mark things OK which are not even inspected. My friend who used this service yesterday has bad experience as well. Not professional at all.

[ahmed8ty9]

Strange to read this....waiting for reply and resolution.

[fahadullah]

We internally investigated the issue and here are some key facts for everyone to evaluate the situation:

• CarSure is an inspection program which tells an approximate estimate of the vehicle’s overall condition as on the day of inspection.
• CarSure team inspects the vehicle without opening up or dismantling crucial parts of the vehicle which mean the report doesn’t reflect the condition of parts that are not visible
• It is solely buyer’s discretion whether to buy the vehicle or not based on the information provided

Now let’s talk about the case in point:

• The CarSure Report of the vehicle in question: REDACTED
• The first impression of Mr. Haider's mechanic was also positive about the vehicle until he dismantled the gearbox to find out the issue
• The CarSure inspection team clearly mentioned the following points to Mr. Haider after the inspection:
  • The vehicle is accidental but repaired and except for one side and roof, the whole vehicle is repainted which is also clear from the report:
    
  • The Radiator Core Support and Front Left Rails are also damaged
  • The gearbox of the car had some serious scratches
  • At the time of inspection, there was no oil leakage or spill visible

It must be taken into consideration that it is a normal practice of some sellers to conceal those things which they can. Oil leakage can be wiped off in a stationary vehicle. Oil spills are also only visible once a vehicle has been standing at a single point over an extended period of time. This cannot be identified in a 45 minutes inspection if the seller cleared the surface both on the gearbox or under the vehicle.

The steering rack is installed on the cross member and can only be inspected after dismantling like Mr. Haider’s mechanic did to identify the issue for repairs.

I personally feel that anyone who would buy this vehicle with the information provided in the report would make an informed decision and would know what he is getting himself into. We all agree here that an accidental vehicle is always a cause of trouble and nuisance.

PakWheels.com and CarSure are not responsible if the buyer, despite knowing the condition, went ahead and bought the vehicle.

The whole point of introducing CarSure Inspection Service in Pakistan is to help people buy vehicles without involving workshops and mechanics. CarSure is first of its kind service in Pakistan and it is still evolving. We all at PakWheels.com firmly believe in learning from our experinces whether good or bad. On behalf of PakWheels.com, I can assure you we will keep this case as a learning point and immediately work on introducing checks and balances in place that would ensure that cases like these won’t happen in the future.

I hope the people here would consider the facts before making any judgments about the service.

--
Fahad on behalf of the whole CarSure Team

[khanikrama1993]

We internally investigated the issue and here are some key facts for everyone to evaluate the situation:

• CarSure is an inspection program which tells an approximate estimate of the vehicle’s overall condition as on the day of inspection.


• CarSure team inspects the vehicle without opening up or dismantling crucial parts of the vehicle which mean the report doesn’t reflect the condition of parts that are not visible


• It is solely buyer’s discretion whether to buy the vehicle or not based on the information provided

Now let’s talk about the case in point:

• The CarSure Report of the vehicle in question: REDACTED


• The first impression of Mr. Haider's mechanic was also positive about the vehicle until he dismantled the gearbox to find out the issue


• The CarSure inspection team clearly mentioned the following points to Mr. Haider after the inspection:
  
  
  • The vehicle is accidental but repaired and except for one side and roof, the whole vehicle is repainted which is also clear from the report:
    
    
    
  
  
  • The Radiator Core Support and Front Left Rails are also damaged
  
  
  • The gearbox of the car had some serious scratches
    
    
    
  
  
  • At the time of inspection, there was no oil leakage or spill visible
  
  
  
  

It must be taken into consideration that it is a normal practice of some sellers to conceal those things which they can. Oil leakage can be wiped off in a stationary vehicle. Oil spills are also only visible once a vehicle has been standing at a single point over an extended period of time. This cannot be identified in a 45 minutes inspection if the seller cleared the surface both on the gearbox or under the vehicle.

The steering rack is installed on the cross member and can only be inspected after dismantling like Mr. Haider’s mechanic did to identify the issue for repairs.

I personally feel that anyone who would buy this vehicle with the information provided in the report would make an informed decision and would know what he is getting himself into. We all agree here that an accidental vehicle is always a cause of trouble and nuisance.

PakWheels.com and CarSure are not responsible if the buyer, despite knowing the condition, went ahead and bought the vehicle.

The whole point of introducing CarSure Inspection Service in Pakistan is to help people buy vehicles without involving workshops and mechanics. CarSure is first of its kind service in Pakistan and it is still evolving. We all at PakWheels.com firmly believe in learning from its mistakes. On behalf of PakWheels.com, I can assure you we will keep this case as a learning point and immediately work on introducing checks and balances in place that would ensure that cases like these won’t happen in the future.

I hope the people here would consider the facts before making any judgments about the service.

--
Fahad on behalf of the whole CarSure Team

That's what I called a detailed answer .

[hash4u]

after reading Fahad's reply
it means you had budget issues and picked up a lemon car by choice
up model car with so much repaint and issues is good to be run for careem or uber or rent a car probably not for personal home use imo

[khanikrama1993]

after reading Fahad's reply
it means you had budget issues and picked up a lemon car by choice
up model car with so much repaint and issues is good to be run for careem or uber or rent a car probably not for personal home use imo

Agree the car is not even mint

[faisal.15420]

We internally investigated the issue and here are some key facts for everyone to evaluate the situation:

• CarSure is an inspection program which tells an approximate estimate of the vehicle’s overall condition as on the day of inspection.


• CarSure team inspects the vehicle without opening up or dismantling crucial parts of the vehicle which mean the report doesn’t reflect the condition of parts that are not visible


• It is solely buyer’s discretion whether to buy the vehicle or not based on the information provided

Now let’s talk about the case in point:

• The CarSure Report of the vehicle in question: REDACTED
  


• The first impression of Mr. Haider's mechanic was also positive about the vehicle until he dismantled the gearbox to find out the issue


• The CarSure inspection team clearly mentioned the following points to Mr. Haider after the inspection:
  
  
  • The vehicle is accidental but repaired and except for one side and roof, the whole vehicle is repainted which is also clear from the report:
    
    
    
  
  
  • The Radiator Core Support and Front Left Rails are also damaged
    
    
    
  
  
  • The gearbox of the car had some serious scratches
  
  
  • At the time of inspection, there was no oil leakage or spill visible
  
  
  
  

It must be taken into consideration that it is a normal practice of some sellers to conceal those things which they can. Oil leakage can be wiped off in a stationary vehicle. Oil spills are also only visible once a vehicle has been standing at a single point over an extended period of time. This cannot be identified in a 45 minutes inspection if the seller cleared the surface both on the gearbox or under the vehicle.

The steering rack is installed on the cross member and can only be inspected after dismantling like Mr. Haider’s mechanic did to identify the issue for repairs.

I personally feel that anyone who would buy this vehicle with the information provided in the report would make an informed decision and would know what he is getting himself into. We all agree here that an accidental vehicle is always a cause of trouble and nuisance.

PakWheels.com and CarSure are not responsible if the buyer, despite knowing the condition, went ahead and bought the vehicle.

The whole point of introducing CarSure Inspection Service in Pakistan is to help people buy vehicles without involving workshops and mechanics. CarSure is first of its kind service in Pakistan and it is still evolving. We all at PakWheels.com firmly believe in learning from our experinces whether good or bad. On behalf of PakWheels.com, I can assure you we will keep this case as a learning point and immediately work on introducing checks and balances in place that would ensure that cases like these won’t happen in the future.

I hope the people here would consider the facts before making any judgments about the service.

--
Fahad on behalf of the whole CarSure Team

That means Pakwheels Car sure is not a reliable Solution for used car in my Point of view

[xenerking]

We internally investigated the issue and here are some key facts for everyone to evaluate the situation:

• CarSure is an inspection program which tells an approximate estimate of the vehicle’s overall condition as on the day of inspection.


• CarSure team inspects the vehicle without opening up or dismantling crucial parts of the vehicle which mean the report doesn’t reflect the condition of parts that are not visible


• It is solely buyer’s discretion whether to buy the vehicle or not based on the information provided

Now let’s talk about the case in point:

• The CarSure Report of the vehicle in question: REDACTED
  


• The first impression of Mr. Haider's mechanic was also positive about the vehicle until he dismantled the gearbox to find out the issue


• The CarSure inspection team clearly mentioned the following points to Mr. Haider after the inspection:
  
  
  • The vehicle is accidental but repaired and except for one side and roof, the whole vehicle is repainted which is also clear from the report:
    
    
    
  
  
  • The Radiator Core Support and Front Left Rails are also damaged
    
    
    
  
  
  • The gearbox of the car had some serious scratches
  
  
  • At the time of inspection, there was no oil leakage or spill visible
  
  
  
  

It must be taken into consideration that it is a normal practice of some sellers to conceal those things which they can. Oil leakage can be wiped off in a stationary vehicle. Oil spills are also only visible once a vehicle has been standing at a single point over an extended period of time. This cannot be identified in a 45 minutes inspection if the seller cleared the surface both on the gearbox or under the vehicle.

The steering rack is installed on the cross member and can only be inspected after dismantling like Mr. Haider’s mechanic did to identify the issue for repairs.

I personally feel that anyone who would buy this vehicle with the information provided in the report would make an informed decision and would know what he is getting himself into. We all agree here that an accidental vehicle is always a cause of trouble and nuisance.

PakWheels.com and CarSure are not responsible if the buyer, despite knowing the condition, went ahead and bought the vehicle.

The whole point of introducing CarSure Inspection Service in Pakistan is to help people buy vehicles without involving workshops and mechanics. CarSure is first of its kind service in Pakistan and it is still evolving. We all at PakWheels.com firmly believe in learning from our experinces whether good or bad. On behalf of PakWheels.com, I can assure you we will keep this case as a learning point and immediately work on introducing checks and balances in place that would ensure that cases like these won’t happen in the future.

I hope the people here would consider the facts before making any judgments about the service.

--
Fahad on behalf of the whole CarSure Team

i have just seen the report issued by CarSure and first thing i noticed is OVERALL CONDITION GOOD 75%

Considering it an evolving service and disclaimer given at below in the tiniest font ever, my humble opinion is add few lines which actually describe the findings of car survey and give professional opinion in end in addition to details.

The current report format is similar to an audited financial statement but without auditors opinion, few of you must be having understanding of importance of such opinion!

[gr8shehry]

We internally investigated the issue and here are some key facts for everyone to evaluate the situation:

• CarSure is an inspection program which tells an approximate estimate of the vehicle’s overall condition as on the day of inspection.


• CarSure team inspects the vehicle without opening up or dismantling crucial parts of the vehicle which mean the report doesn’t reflect the condition of parts that are not visible


• It is solely buyer’s discretion whether to buy the vehicle or not based on the information provided

Now let’s talk about the case in point:

• The CarSure Report of the vehicle in question: REDACTED
  
• The first impression of Mr. Haider's mechanic was also positive about the vehicle until he dismantled the gearbox to find out the issue


• The CarSure inspection team clearly mentioned the following points to Mr. Haider after the inspection:
  
  
  • The vehicle is accidental but repaired and except for one side and roof, the whole vehicle is repainted which is also clear from the report:
    
    
    
  
  
  • The Radiator Core Support and Front Left Rails are also damaged
    
    
    
  
  
  • The gearbox of the car had some serious scratches
  
  
  • At the time of inspection, there was no oil leakage or spill visible
  
  
  
  

It must be taken into consideration that it is a normal practice of some sellers to conceal those things which they can. Oil leakage can be wiped off in a stationary vehicle. Oil spills are also only visible once a vehicle has been standing at a single point over an extended period of time. This cannot be identified in a 45 minutes inspection if the seller cleared the surface both on the gearbox or under the vehicle.

The steering rack is installed on the cross member and can only be inspected after dismantling like Mr. Haider’s mechanic did to identify the issue for repairs.

I personally feel that anyone who would buy this vehicle with the information provided in the report would make an informed decision and would know what he is getting himself into. We all agree here that an accidental vehicle is always a cause of trouble and nuisance.

PakWheels.com and CarSure are not responsible if the buyer, despite knowing the condition, went ahead and bought the vehicle.

The whole point of introducing CarSure Inspection Service in Pakistan is to help people buy vehicles without involving workshops and mechanics. CarSure is first of its kind service in Pakistan and it is still evolving. We all at PakWheels.com firmly believe in learning from our experinces whether good or bad. On behalf of PakWheels.com, I can assure you we will keep this case as a learning point and immediately work on introducing checks and balances in place that would ensure that cases like these won’t happen in the future.

I hope the people here would consider the facts before making any judgments about the service.

--
Fahad on behalf of the whole CarSure Team

Ohh I see 75% and a good grade on the report! No feedbacks provided by CarSure. Mileage is 30k only!
If you guys find out that the car is accidental from one side then why did you give 71% on Exterior and Body?

Note:
1. I bought the carsure service and the guy asked me to drive the car! It was his responsibility to drive and check the car!
2. The guys from Car Sure don't wear proper Pakwheels uniforms! In my case they were wearing casual clothes, which is very unprofessional. I reported it to the pakwheels team when they called me for the feedback.

[stonedsaint]

This is good report : REDACTED
Isn't it !

those detailed remarks of fahadullah are not in this report ! are those shared with the buyer along with report or they just came on this thread ?

Engine / transmission 99% ! how you guys determine that ?

Body is 71% and remarks like those panels need attention are like full left side, front, rear, bottom, more like 70% of car is damaged / needs attention. still exterior got 71% clearance !

[dangtepau]

This post was flagged by the community and is temporarily hidden.

[Sarkaar]

Sorry to hear about the bad experience.

The sole responsible person for whole of this is the SELLER itself, he should have described you the details if he is the first-owner he must know these faults even if he is not the first owner he might have observed this too...I don't think he earned halal money after selling his car.

[bluesuede_boots]

We internally investigated the issue and here are some key facts for everyone to evaluate the situation:

• CarSure is an inspection program which tells an approximate estimate of the vehicle’s overall condition as on the day of inspection.


• CarSure team inspects the vehicle without opening up or dismantling crucial parts of the vehicle which mean the report doesn’t reflect the condition of parts that are not visible


• It is solely buyer’s discretion whether to buy the vehicle or not based on the information provided

Now let’s talk about the case in point:

• The CarSure Report of the vehicle in question: REDACTED
  


• The first impression of Mr. Haider's mechanic was also positive about the vehicle until he dismantled the gearbox to find out the issue


• The CarSure inspection team clearly mentioned the following points to Mr. Haider after the inspection:
  
  
  • The vehicle is accidental but repaired and except for one side and roof, the whole vehicle is repainted which is also clear from the report:
    
    
    
  
  
  • The Radiator Core Support and Front Left Rails are also damaged
    
    
    
  
  
  • The gearbox of the car had some serious scratches
  
  
  • At the time of inspection, there was no oil leakage or spill visible
  
  
  
  

It must be taken into consideration that it is a normal practice of some sellers to conceal those things which they can. Oil leakage can be wiped off in a stationary vehicle. Oil spills are also only visible once a vehicle has been standing at a single point over an extended period of time. This cannot be identified in a 45 minutes inspection if the seller cleared the surface both on the gearbox or under the vehicle.

The steering rack is installed on the cross member and can only be inspected after dismantling like Mr. Haider’s mechanic did to identify the issue for repairs.

I personally feel that anyone who would buy this vehicle with the information provided in the report would make an informed decision and would know what he is getting himself into. We all agree here that an accidental vehicle is always a cause of trouble and nuisance.

PakWheels.com and CarSure are not responsible if the buyer, despite knowing the condition, went ahead and bought the vehicle.

The whole point of introducing CarSure Inspection Service in Pakistan is to help people buy vehicles without involving workshops and mechanics. CarSure is first of its kind service in Pakistan and it is still evolving. We all at PakWheels.com firmly believe in learning from our experinces whether good or bad. On behalf of PakWheels.com, I can assure you we will keep this case as a learning point and immediately work on introducing checks and balances in place that would ensure that cases like these won’t happen in the future.

I hope the people here would consider the facts before making any judgments about the service.

--
Fahad on behalf of the whole CarSure Team

I would like to Thank Mr. Fahadullah for being so prompt after the issue is raised on this forum, I wish they had a curtesy to reply me during the difficult times I was facing because of them. I would like to mention here that I saw a huge contrast between pre and post behavior they have, only time I used to receive a call from them when I would call them multiple times. When they initially asked me that what I want from them, I said that I don’t know about their policies and right now I only want them to visit and see what has happened, that’s the only request I had. My mechanic had a positive view about the car when he saw it for the first time, next day when he took it for a drive with me he mentioned this noise and that day we checked car from the bottom.
So for Mr. Fahadullah to say that he investigated the case; he is totally unaware about the facts because no one was ready to listen to me and check the car. Most of us are not the experts to check the car that’s why we acquire such services. As it was my first time with CarSure so I didn’t know that I have to take decision on the basis of report only. CarSure team who inspected the car had their own opinion; now listen to what they said and what made me purchase this car. They told me that left fender is hit along with the front affecting bumper and bonnet, in their opinion it was not a major accident, fender was completely changed and to match paint with the whole car, the inexperienced denter has showered bumpers, bonnet, and the whole left side along with trunk. They clearly said that doors are not hit but only showered, CarSure team only asked me to change the brake pads.
When I asked them if I should purchase the car, they said that if you are getting it in a good price then it’s alright, in their opinion car was mechanically sound which they have also shown in their report despite they took it for a test drive. I wonder how come they didn’t hear the noise which my mechanic did which made him suspect the whole car.
Though I am not an expert on such issues but I believe that the overall condition which they have mentioned in their report includes breaks and tyres which can be changed, so a little change in parts can elevate the overall %age of the vehicle?
Now whole point is that I have suffered a great loss because of CarSure team and I hope that no one has to go through such a situation but I can tell you that you feel more when you have been saving money for years to upgrade your car and I am so disappointed that I don’t want to keep it anymore, I am not a type who would sell car with such troubles and cause someone else similar problem which I have faced, I will get it fixed no matter how much money I have to spend. But I can tell you now that with such behavior and poor services, people will keep facing such issues. Some of the will raise their voice and some will stay quiet.
I simply can’t believe that Mr. Fahad has uploaded my vehicle report without my permission just to prove his point, this also shows how professional they are. I only raised my voice when they refused to listen to me.
Their teams should keep their opinions to themselves, as their opinions will keep causing people such problems. They are so called highly professionals who have worked with experienced mechanics and denters.

[Marschall]

I would like to Thank Mr. Fahadullah for being so prompt after the issue is raised on this forum, I wish they had a curtesy to reply me during the difficult times I was facing because of them. I would like to mention here that I saw a huge contrast between pre and post behavior they have, only time I used to receive a call from them when I would call them multiple times. When they initially asked me that what I want from them, I said that I don’t know about their policies and right now I only want them to visit and see what has happened, that’s the only request I had. My mechanic had a positive view about the car when he saw it for the first time, next day when he took it for a drive with me he mentioned this noise and that day we checked car from the bottom.
So for Mr. Fahadullah to say that he investigated the case; he is totally unaware about the facts because no one was ready to listen to me and check the car. Most of us are not the experts to check the car that’s why we acquire such services. As it was my first time with CarSure so I didn’t know that I have to take decision on the basis of report only. CarSure team who inspected the car had their own opinion; now listen to what they said and what made me purchase this car. They told me that left fender is hit along with the front affecting bumper and bonnet, in their opinion it was not a major accident, fender was completely changed and to match paint with the whole car, the inexperienced denter has showered bumpers, bonnet, and the whole left side along with trunk. They clearly said that doors are not hit but only showered, CarSure team only asked me to change the brake pads.
When I asked them if I should purchase the car, they said that if you are getting it in a good price then it’s alright, in their opinion car was mechanically sound which they have also shown in their report despite they took it for a test drive. I wonder how come they didn’t hear the noise which my mechanic did which made him suspect the whole car.
Though I am not an expert on such issues but I believe that the overall condition which they have mentioned in their report includes breaks and tyres which can be changed, so a little change in parts can elevate the overall %age of the vehicle?
Now whole point is that I have suffered a great loss because of CarSure team and I hope that no one has to go through such a situation but I can tell you that you feel more when you have been saving money for years to upgrade your car and I am so disappointed that I don’t want to keep it anymore, I am not a type who would sell car with such troubles and cause someone else similar problem which I have faced, I will get it fixed no matter how much money I have to spend. But I can tell you now that with such behavior and poor services, people will keep facing such issues. Some of the will raise their voice and some will stay quiet.
I simply can’t believe that Mr. Fahad has uploaded my vehicle report without my permission just to prove his point, this also shows how professional they are. I only raised my voice when they refused to listen to me.
Their teams should keep their opinions to themselves, as their opinions will keep causing people such problems. They are so called highly professionals who have worked with experienced mechanics and denters.

Sir he was just stating the facts if you have voiced your complain he also has a right to reply,but i am sorry about your loss it really hurts i was also hoodwinked by a person once, bought a vehicle which was fully repainted and had a bent axle lost around 3 lac on it ,swore never to buy a car without having it inspected by atleast 2 guys.As you very well know there a so many accidents on our roads but 99% of all sellers say "Humari gari buss fresh look kay liye spray ki hai its not accidented" my question is where do all accidented cars go?
If it was your first time you have learned the hard way, simple rule in Pakland is that once it is sprayed it will have some issues. Baqi 75% can be good as 85% can be very good and 95% be excellent

[fahadullah]

I would like to Thank Mr. Fahadullah for being so prompt after the issue is raised on this forum, I wish they had a curtesy to reply me during the difficult times I was facing because of them. I would like to mention here that I saw a huge contrast between pre and post behavior they have, only time I used to receive a call from them when I would call them multiple times. When they initially asked me that what I want from them, I said that I don’t know about their policies and right now I only want them to visit and see what has happened, that’s the only request I had. My mechanic had a positive view about the car when he saw it for the first time, next day when he took it for a drive with me he mentioned this noise and that day we checked car from the bottom.
So for Mr. Fahadullah to say that he investigated the case; he is totally unaware about the facts because no one was ready to listen to me and check the car. Most of us are not the experts to check the car that’s why we acquire such services. As it was my first time with CarSure so I didn’t know that I have to take decision on the basis of report only. CarSure team who inspected the car had their own opinion; now listen to what they said and what made me purchase this car. They told me that left fender is hit along with the front affecting bumper and bonnet, in their opinion it was not a major accident, fender was completely changed and to match paint with the whole car, the inexperienced denter has showered bumpers, bonnet, and the whole left side along with trunk. They clearly said that doors are not hit but only showered, CarSure team only asked me to change the brake pads.
When I asked them if I should purchase the car, they said that if you are getting it in a good price then it’s alright, in their opinion car was mechanically sound which they have also shown in their report despite they took it for a test drive. I wonder how come they didn’t hear the noise which my mechanic did which made him suspect the whole car.
Though I am not an expert on such issues but I believe that the overall condition which they have mentioned in their report includes breaks and tyres which can be changed, so a little change in parts can elevate the overall %age of the vehicle?
Now whole point is that I have suffered a great loss because of CarSure team and I hope that no one has to go through such a situation but I can tell you that you feel more when you have been saving money for years to upgrade your car and I am so disappointed that I don’t want to keep it anymore, I am not a type who would sell car with such troubles and cause someone else similar problem which I have faced, I will get it fixed no matter how much money I have to spend. But I can tell you now that with such behavior and poor services, people will keep facing such issues. Some of the will raise their voice and some will stay quiet.
I simply can’t believe that Mr. Fahad has uploaded my vehicle report without my permission just to prove his point, this also shows how professional they are. I only raised my voice when they refused to listen to me.
Their teams should keep their opinions to themselves, as their opinions will keep causing people such problems. They are so called highly professionals who have worked with experienced mechanics and denters.

Dear Mr Haider,

I agree that my attaching your report to this thread was in poor taste and I would like to apologise for that. I have removed the report from my original reply and from all of the replies that had the report.

This whole situation was created by a misunderstanding of how the service works. We agree that we should have been more clear about the expectations from CarSure as a service. Our mechanics are not instructed nor versed in giving a final verdict on whether the customer should buy a car or not. We should have categorically mentioned that on the report and created a proper SOP for handling this situation.

After this whole situation, we have introduced internal checks to make sure this situation doesn't happen again with anyone and in case if this happens, we are in a position to fully or partly compensate the buyer.

We have also set in motion a process of reevaluating the whole process and criteria by which the report is calculated so that an accidental car never be given a good rating.

CarSure is a new service and we are tweaking the system every day to make it perfect to ensure that things like that never happen again.

I sincerely apologise to you on behalf of the whole CarSure Team that you had to face this trouble.

[zia1288]

Dear Mr Haider,

I agree that my attaching your report to this thread was in poor taste and I would like to apologise for that. I have removed the report from my original reply and from all of the replies that had the report.

This whole situation was created by a misunderstanding of how the service works. We agree that we should have been more clear about the expectations from CarSure as a service. Our mechanics are not instructed nor versed in giving a final verdict on whether the customer should buy a car or not. We should have categorically mentioned that on the report and created a proper SOP for handling this situation.

After this whole situation, we have introduced internal checks to make sure this situation doesn't happen again with anyone and in case if this happens, we are in a position to fully or partly compensate the buyer.

We have also set in motion a process of reevaluating the whole process and criteria by which the report is calculated so that an accidental car never be given a good rating.

CarSure is a new service and we are tweaking the system every day to make it perfect to ensure that things like that never happen again.

I sincerely apologise to you on behalf of the whole CarSure Team that you had to face this trouble.

Good to see positives out of discussion.

[gr8shehry]

"" After this whole situation, we have introduced internal checks to make sure this situation doesn't happen again with anyone and in case if this happens, we are in a position to fully or partly compensate the buyer.

We have also set in motion a process of reevaluating the whole process and criteria by which the report is calculated so that an accidental car never be given a good rating.

CarSure is a new service and we are tweaking the system every day to make it perfect to ensure that things like that never happen again. ""

Very Nice Step! It was much needed.