Hi Gang,I wrote to PakChery and CC'd to Cheryglobal my comments above and on Saturday i received the following reply from the local distributor PakChery. I give them full points for a well written mail and for a prompt reply with no spelling mistakes (God its so hard to receive a reply with no mistakes in Pakistan). However i dont give them any points for service. They should have atleast considered the problems i listed and tried to rectify them instead of brushing them off as personal opinion that does not matter. Overall I give them good points for customer service.
-Obii1
Dear Mr. D,
Thank you for your email to us and for purchasing the Chery QQ car which is easily the best car in its category in the world.
The first service for Pakistan is recommended to be at the first 1,000/- kms. This is keeping in view the unique climatic (extremes of heat, cold, humidity etc) and driving conditions (road conditions, dust, quality of fuel available etc) that are prevalent in Pakistan which vary in extremes when compared with those of other countries such as China, Iran, Malaysia etc. Hence the first service for Chery QQ is recommended at 1,000/- km which is the same as that recommended for all other vehicles in Pakistan such as Suzuki, Toyota, Honda and the rest.
Even if the road conditions of China, Malaysia and Lahore were exactly the same (which is NOT the case as it would include even the number of traffic lights in the city as well as presence of atmospheric pollutants and traffic density) climatic conditions of each geographical area is different. Hence driving conditions in China or Malaysia cannot be compared with those of Pakistan in any way or form.
The reason the transmission oil and the engine oil in almost all new cars is changed at 1,000 km is also got to do with the theory that since the engine and other metal components of new cars have just been milled or stamped, there is a high likelihood of micro sized metallic shavings present which are washed out with the first engine oil and transmission oil replacement. Obviously, if there are indeed micro sized metallic shavings present in sensitive areas, there is a potential for them to cause micro sized scratches on the metallic surfaces which, with the passage of time, have the potential of having a negative impact on the moving components of an automobile. Furthermore, it is always BETTER to have the oils changed sooner than later especially when the cost of the oil change is negligible compared with the overall value of the vehicle which this procedure seeks to protect.
With regards to the high consumption of fuel in the car, kindly note that there are several variables that can have a drastic effect on the carâs fuel average. These factors include, but are not limited to the driving habits of the driver, the road conditions, tyre pressure, car load while driving, traffic density, number of starts-stops during a trip and several more.
Ideally, the carâs fuel consumption is to be measured while driving the car at 90 km/h in the fifth gear. This is usually the standard procedure for establishing car fuel consumption as intra city conditions are never the same and are extremely variable. Tyre pressure in the QQ car should be kept as per the ownerâs manual which is 220 kpa (around 32 psi). An under-inflated tyre can have a serious negative impact on the fuel consumption of the car. Additionally, if you keep the car below 2500-3000 rpm while driving and accelerating you would notice a big change in the fuel consumption of the vehicle. Higher RPMs= more speed and power but also results in lower fuel efficiency. Hard braking and acceleration also have the same negative impact.
With regards to your query about the acceleration of the car, it should be bourne in mind that this engine is not meant for high speed accelerations. For normal driving the QQ engine is the ideal match for power, efficiency, and performance. There is a 1.1 Litre engine also available in the QQ car globally, however, the 1.1 litre engine variant would obviously be more expensive as not only it would cost more but it would also attract additional taxes such as CVT tax. Besides the impact of sales tax and advance income tax is also going to be larger on the vehicle meaning that it would be priced much higher. We are currently exploring ways to overcome the price increase and are planning to set up a CKD assembly plant in the vicinity of Karachi.
With regards to the brakes, every car has its own âfeelâ of the brakes. The hydraulic brakes of the QQ are actually more superior as they give the exact feel of braking to the user. As with any vehicle, it would take a little getting used to.
With regards to the CNG issue, we are currently looking into this issue and should have a result soon.
In the end we thank you once again for your kind support and detailed review and feedback on the car. If you require any more information of have any further queries, kindly feel free to contact us at anytime.
With best regards
Customer Support Team
Pakistan Chery Automobile (Pvt.) Ltd
Building 2-C, 12th Commercial Street
Phase II Extn, D.H.A.
Karachi
Tel: +92-21-5899197-8
Fax: +92-21-5387844
Email: info@pakchery.com
Url: http://www.pakchery.com
