Honda Atlas ; Complaints , Quality Control , Customer service Thread

[mwn_nwm]

Do any one know , why dealer in lahore not ptoviding civic extended warrenty

[pwuser150393572118]

Dear Friends,

I wish I had read, the below mention complaint posted on your page, before booking my car from Honda Center, Rawalpindi. I have similar problem. I wonder why Honda Atlas cant provide a transparent delivery system. I was not expecting such type of situation, keeping in view the setup of Honda Center Rawalpindi, but I tell you either the people employed there in are cheaters or its a company policy.

I am going to take up the matter at any level, not for my own sake but for all the community to safe them from being cheated. The car booked in ones name under customer relationship number is given to others for vested interests. What a shame.

I will get it on the social, print and electronic media very soon. This needs to be investigated.

My experience with Honda Center Rawalpindi is very bad. Choose the right dealer.

Syed Zill-eHassan

---

Dear All,

I booked HONDA City Manual on July 11,2011 at the HONDA CENTER Rawalpindi. There the Sales person told me that car will be available in 6 weeks by the end of August. In August I contacted them and asked for my car, they told me that they have special links and will get the car.

In last week of August 2011, I asked them about the delivery , Mr . Hassan Raza (Exec.Director) HONDA CENTER said that they will deliver it before mid September. I contacted them in 2nd week of Septemebr and they had no information about the car delivery.

Atlast, on Sep 20, 2011, I sent an email to HONDA Atlas, and asked them about the delivery as they had written in the booking confrmation letter that car will be delivered in 60 days, and it has been more than 70 days now and I have no info about the delivery. I also asked them to conduct inquiry against the FRAUD HONDA CENTER, whose Executive Director Mr. Hassan Raza guaranteed that he will deliver the car by Mid September.Unfortunately, they have not sent any reply till today.

Iam very disappointed and planning to sent an email to Mr. Amir Shirazi CEO HONDA ATLAS, and to complain against this unprofessional conduct of his distributor HONDA CENTER, and ask him about the delivery.

Can anyone hashis email address? Also I advise all the potential HONDA Clients to not to go to HONDA CENTER to make booking, as they will cheat you.

If anyone has had the same experience with them then do join me, and let's start campaign against the FRAUD and cheaters who are around us and take action against them in Competition Commission, Consumer Courts, Ombudsman (Wafaqi Muhtasib) and all other forums.

Regards,

ALI

[AsFand26]

civic 9th gen owner here
AC blower motor started making noise again
once replaced under warranty
not sure whether to replace it again or let it be ;/

[bilal.ashfaq]

delivery is the biggest issue honda customers r facing right now i m waiting for 6 months and still no signs of delivery i booked from honda center peshawar road rawalpindi and i have faced the worst experience of customer service.plz guys dont book ur car through honda center peshawar road rawalpindi,they even dont know how to talk to customers.

[jklodhi]

I had a very good experience from Honda Center. What I understand is that delivery is beyond their control and they are at mercy of company.

what was delivery date? If it has passed then you need to keep pushing vigorously. If it is still due, then wait is the only option.

[bilal.ashfaq]

but atleast they should talk to customers in a good way.i will never go their again.their name should b shit center instead of honda center.

[yasal.ahmed]

I booked Br-V six months back in Karachi and the tentative delivery date is 30th of November. But I want it in mid of november or by the end of October as I have plans to go upcountry. Any leads?

[pwuser150813516699]

The words that I am going to pen here are aimed to make you aware of the poor product and service quality that you are delivering to your customers.

I am sorry to say but the Honda CIVIC 2017 provided by you are not up to the expectations and require immediate attention of the Company's Management.
During March 2017, I purchased Honda Civic from Honda Defence vide registration number BHD-941. Unfortunately, the vehicle has not been satisfactory since then because I am almost bombarded with a series of problems which includes:
1. Windscreen Viper Malfunctioning (Viper did not stop moving had to disconnect the wire manually to put them at halt).
2. Battery Dead issue within the 3 months (Battery was supposed to be replaced under warranty it became a difficult task to get it replaced as I had to be car less for four days.
3. Last but not the least lately, AC has gone dead. 'Your mechanic inspected my vehicle and agreed to fix the problem under warranty ( Notification no. 86000041886 ), however, I have been informed it may take around a month to get this problem fixed.
4. In connection to the problem listed at 3. I am experiencing a very poor customer services as well. Despite my rigorous follow-up including unattended phone calls and read emails the problem still persists. During the HOT weather in Karachi these days. It is very difficult to ride such a luxury high end car without AC. ( problem is still there').
I would appreciate it if you could organize to instruct your respective dealer to have the problem fixed / use another vendor to fix the problem) at the earliest. As I am sure you can appreciate, I rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost.

Aamir Saleem
03008230083

[nomanbhatti2002]

ahh give sadqa also once buy new thing

[nifiii]

Have you submitted this email/context to Honda Atlas or are you just posting it here?

[Nabs]

A relative of mine bought Civic X via booking and waited 6 months for delivery. But sold the car after only 3 months as he was unsatisfied. Has quality of Honda really gone that bad? I have 2009 Oriel which is still going trouble free after 83,000 km driven.

[suhaibayaz]

ahh give sadqa also once buy new thing

You are right, hanging black cloth and a infant shoe also helps in protection. All high end cars come with hidden black cloth tied to engine to ward off evil eye.

[taimurshafai1]

All high end cars come with hidden black cloth tied to engine to ward off evil eye.

This safety feature available only in Pakistan or worldwide?

[suhaibayaz]

This feature only applies to the faithful Momins, kuffars are not effected by evil eye sadly, they rely on airbags and other safety features.

[qwertz]

Plus they (kuffar) observe rules and regulations, no matter which car they are driving. Having a big post and lot of wealth does not convert them into gods. They unfortunately stay human.

[taimurshafai1]

Well said!
And it sounds like some people think that faithful Momins live only in Pakistan.

[pwuser15083096912]

Hi,

I recently bought a Honda Civic 1.8 i-Vtec. I booked my car in the month of may and had to wait for a period of 6 months (the usual painful procedure) finally i received the car on 9th October 2017.
As soon as i sat in the car to drive off i felt the windscreen was blurry. Initially i assumed that after i clean it with a glass cleaner the problem would go away but all the efforts made vere in vain. So i went to the honda center (Honda Classic i-10, Islamabad) where i bought the car from. After looking at the screen the representative without any hesitation Said “jee screen mai problem hai, aur bhi 5-6 gaariyoun mai ye masla aaya hai”. His response shocked me and i thought to myself, that after spending almost 2.6 million rupees i get to hear that, its not a big deal,l?!?!? Others are exeperiencing the same! I kept my cool and asked him if they’d change the screen as the car’s still under warranty. He said yes it can be replaced under warranty, but i’ll have to wait for God knows how long! I have been calling them ever since and everytime they have te same answer “jee hum nay order ki hui hai screen, aap 2-3 din baad check kar lain”.

I was wondering if anyone of you could help me in expediting the process as i’m tired of calling the useless staff at Honda Classic i-10 Islamabad.
Your help would be highly appreciated.

[drsohail30]

I purchased a Honda BR-V I-VTEC-S 1.5 2017.
I have noticed few things and I am afraid these are some short comings or faults.. what so ever is the case... They are really annoying.
1- while driving at night, no light indicator on gear shifting console is given to select P, D, R etc. This is true that gear is indicated in meter unit but it is displayed only when you have applied it. I am astonished how a basic feature which is given even in very old and previous models of Honda and other companies, is missing in this vehicle?
2- While reversing, you can see back view in camera but no beep indicator is herd even if you are very close to a wall. Its booklet says it should beep. While actually it is not like that.
3- The AC of this vehicle is claimed as a climate contro ac . But in fact there is no digital selection menus for temperature control. Only red and blue bars are there to adjust temperature of your choice which may not be accurate like 24, 26 or what ever Celsius you feel comfortable with.
These are real issues I faced after bringing this BRV-S fully loaded car.
I talked to dealer and they asked me to send a mail which they will forward to Company as a feed back.

[drsohail30]

I purchased a Honda BR-V I-VTEC-S 1.5 2017 recently.
I have noticed few things and I am afraid these are some short comings or faults.. what so ever is the case... They are really annoying.
1- while driving at night, no light indicator on gear shifting console is given to select P, D, R etc. This is true that gear is indicated in meter unit but it is displayed only when you have applied it. I am astonished how a basic feature which is given even in very old and previous models of Honda and other companies, is missing in this vehicle?
2- While reversing, you can see back view in camera but no beep indicator is herd even if you are very close to a wall. Its booklet says it should beep. While actually it is not like that.
3- The AC of this vehicle is claimed as a climate contro ac . But in fact there is no digital selection menus for temperature control. Only red and blue bars are there to adjust temperature of your choice which may not be accurate like 24, 26 or what ever Celsius you feel comfortable with.
These are real issues I faced after bringing this BRV-S fully loaded car.
I talked to dealer and they asked me to send a mail which they will forward to Company as a feed back.

[roony]

send a mail which they will forward to Company as a feed back.

I am sure they hired a person just for this job, to delete all emails on a daily basis.

Anyways brv was meant to be priced lower. So honda (im talking about honda honda, not honda atlas) had to cut costs. So no lights on the gear console, no cruise control, no center arm rest etc etc is all about cutting cost to make it overall more affordable for families.

And given that it has taken honda atlas almost 25 years to do something that was not done by honda international, buy introducing a shark fin antenna on a 5th gen honda city, i would not keep any hopes that honda atlas would go out of the way and do their own thing.

The AC, well it says its digital ac. All it means is that you press an up and down button (digital button) to change the temperature. You dont have to manually turn a knob. That is it. Honda atlas have no ethical standards so one can expect them to exaggerate and lie, like they say that the brv has DRLs. It just an LED parking light and the same is mostly overseas, yet overseas they dont say its a DRL.