Taking what you have said further, what stopped them from assessing the two isolated incident, evaluate and satisfy the customer and ensure complete re-work to the maximum extent (roof liner included).
What would have it costed a few hundred thousand in expense and Millions of positive media impression. But they chose to SCREW themselves typical Pakistani Dukandaar style
That would have sent out a positive impact. No one is saying that why it happened what is concerning is the way KIA treated its customer and how they handled the case.
Not too far back one Sportage caught fire and became a media trend, KIA came with a statement that the CAR was electrically modified hence the fire and no warranty claim.
That was correct but KIA intentionally did not mention that it was a Trackker installed for insurance and bank lease. Imagine anyone leasing a kia and bank mandates trackker, the warranty is void even before the car leaves the showroom?
This is on top of being a new entrant. Not something very positive and confidence inducing
