We have always sided with the consumers and enthusiasts whenever it comes to covering the automotive industry and our efforts have made us a prominent stakeholder of the industry. Naturally, it is a great responsibility and we try to be as fair as possible. If you don’t know yet, well Toyota delivered a defective new Corolla to a customer, PakWheels covered his story making Toyota react to fix the problem as per the customer’s wishes which were previously ignored.
After PakWheels story, Indus Motors moved swiftly to attend Nabeel and his woes with them and this letter was received from Nabeel:
This to inform you that your efforts in raising my problem have been fruitful and the bonnet and passenger light of my car have been replaced.
After publishing my complaint on the PakWheels Blog, which had already been pending for the past two months, was taken up on high priority by the After Sales Department of Indus Motor Company and Toyota Islamabad dealership.
It was the factual nature and effectiveness of the article that communicated my problem to the higher officials of not only Toyota Islamabad Motors but also to Indus Motor Company. As soon as the article was published, I was contacted by the Head of Toyota Islamabad Motors, Mr. Safdar Awan for a meeting. He was extremely humble and co-operative. He promised to resolve my issue as per my complete satisfaction. In addition to him, Toyota Indus Aftersales also helped in the resolution of my problem on priority. As a result everything that had been pending for 2 whole months, despite my follow-ups, was done in a matter of mere 1 week.
I think this is the true response that every customer who puts his trust in you deserves. By being active enough to reach out to the customer’s problem and also sometimes knocking their doors for feedback of the product you not only win their trust and loyalty but also prove yourself as the best manufacturer. On the contrary if the customer is left knocking on the door for aftersales, I think that gives a negative impression.
I cannot thank PakWheels.com enough for their immense support and encouragement as well as their proactive approach in highlighting my problem in the true sense by being the only one to speak out for the consumer rights in Pakistan.
The truth is, I actually felt valuable when the customer care approached me as it showed that they actually practice and believe in customer “care”.
Keep up the good work and thank you very much PakWheels.
Nabeel Ur Rehman
So please do write to us your issues, suggestions, and tips and we will give you a space to be a voice in Pakistan’s automotive industry.
The response that followed this whole ordeal was in fact due to the PakWheelers and our readers who frequent this small voice of the industry and turn it into the biggest one. Thank you everyone!
We also reached out to Indus Motors for comments, but we have yet to hear from them.